Negative Reviews

online business reviews

How Do You Remove Fake Reviews on Yelp?

Today’s consumers are internet-savvy, and they know to check reviews on a company before making a purchase. It is no wonder that a site like Yelp has over 184 million reviews, all helping consumers see the best and worst businesses in their area. With Yelp boasting over 92 million unique mobile visits per month, business …

How Do You Remove Fake Reviews on Yelp? Read More »

fake negative reviews

Overcoming Fake Google Reviews

You have worked hard to build your business. You take your time with every transaction and make sure that customers are happy. So, why did someone leave a bogus fake review about your product? Most likely it’s an unsavory SEO company working for your competitor. In addition, Google has been penalizing companies for fake positive …

Overcoming Fake Google Reviews Read More »

reputation management company

What Is Review Gating? Company Reputation Management

Thanks to the Internet of Things, you can research everything online, and most people use Google to answer their questions about how negative reviews affect your business. Reviews and ratings are the go-to informants for any bad reputation signals, such as poor quality, bad customer service, or other grievances. However, many companies maneuvered around bad …

What Is Review Gating? Company Reputation Management Read More »

Reputation Management Costs

Online Reputation Management Costs to Consider

Shakespeare once said, “What’s in a name?” He said it through Juliet in the ever-popular classic, “Romeo and Juliet.” She said it when she was trying to convince Romeo that his name meant nothing and that he should stay with her no matter what. But despite the starry-eyed teenager view that love will work no …

Online Reputation Management Costs to Consider Read More »

customer reviews

How to Encourage Happy Customers to Post Positive Reviews About Your Business

One way to add value to your business or brand is asking your customers to advocate for you online. While this is not an easy request, it is important because online reviews are often the foundation for a company’s reputation. They can be the difference between someone choosing your business or going to a competitor. …

How to Encourage Happy Customers to Post Positive Reviews About Your Business Read More »

How Much Can a Bad Review Hurt Your Business?

It has never been easier to research a business, especially with all the sites offering online reviews. Whether your business has an online presence or only a brick-and-mortar store, prospective customers can check out reviews on Google My Business, Yelp, Foursquare and many other sites. Considering how important your business’s online reputation is, it’s natural …

How Much Can a Bad Review Hurt Your Business? Read More »

header How Review-Gating Can Hurt Your Reputation

How Review-Gating Can Hurt Your Reputation

Nobody likes getting a bad review. However, the practice of review-gating does a disservice to the business and the customer alike. On the surface, it seems like having only glowing reviews would be the most beneficial to a business, but that isn’t necessarily the case. An abundance of positive comments only serves to invoke suspicion …

How Review-Gating Can Hurt Your Reputation Read More »

How to Deal with Anonymous Negative Online Reviews

You run a business. You work very hard to be the best. Then, it happens. An anonymous customer posts a negative review of your company. You know this must be dealt with, but you do not know exactly what to do. You know how many consumers use the internet to research products and companies before …

How to Deal with Anonymous Negative Online Reviews Read More »